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Re: Printer shows its not connected to print

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Let’s try this.

 

1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual). 

2. Verify in the printer that 'Auto Off' is disabled.  Use the Embedded Web Server (EWS) by going to the  

    printers IP address in your browsers address bar, click  Settings Tab/Auto Off.  Or use the Printer

    Assistant, Printer Home Page (EWS). 

 

In the router:  (Refer to your router manual for information)

 

3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest. 

4. Set router to 20Mhz only, or 145Mbps depending on router. 

5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 

6. Disable WPS and never use it and disable UPnP for the routers security.  Nobody can hack your

    system now and helps with wireless connectivity (if you want to know why, search the web). 

7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,

    they must be different for all bands, even for any Guest networks. 

8. Save all settings.  Power off both, wait 5 mins.  Power on router wait 3 mins. 

9. Power on printer and verify it reconnects to router. 

 

After this if needed reinstall the software again.


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