$ 0 0 Hello @dlheg1 , how are you: Please, Try the procedures indicated below the post for @Gaya1239 : https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/I-am-unable-to-open-the-cartidge-door-on-my-new-HP-8010e/td-p/8849377 Waiting