Re: Printer error msg for 8600 due Ink system failure

Hi @Janstan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

An "Ink System Failure" error on your HP OfficeJet 8600 usually indicates a problem with the printer's ink system, which can be due to several factors like clogged printheads, faulty cartridges, or firmware issues. Here are the steps you can take to resolve this issue:

Step 1: Reset the Printer

1. Power Cycle:
   • Turn on the printer.While the printer is on, disconnect the power cord from the back of the printer.
   • Unplug the power cord from the wall outlet.Wait for 60 seconds.
   • Plug the power cord back into the wall outlet and reconnect it to the printer.
   • Turn on the printer and check if the error persists.

Step 2: Check and Clean the Cartridges

Remove and Reinstall Cartridges:

• Open the cartridge access door and remove all ink cartridges.
• Inspect the cartridges for any damage or leaks.
• Reinstall the cartridges, making sure they are properly seated.

Clean Cartridge Contacts:

• Use a lint-free cloth slightly dampened with distilled water to gently clean the electrical contacts on the cartridges and inside the printer.
• Allow the contacts to dry completely before reinstalling the cartridges.

Step 3: Clean the Printhead

Automatic Printhead Cleaning:

• From the printer’s control panel, go to Setup> Printer Maintenance> Clean Printhead.
• Follow the on-screen instructions to complete the cleaning process.

Manual Printhead Cleaning:

• If the automatic cleaning doesn’t work, you may need to remove and manually clean the printhead. Refer to the printer’s manual for detailed instructions on removing the printhead.
• Clean the printhead nozzles and contacts with a lint-free cloth dampened with distilled water. Let it dry completely before reinstalling.

Step 4: Update Printer Firmware

1. Check for Firmware Updates:
   • Go to the HP Support website and search for your printer model.
   • Download and install any available firmware updates for your printer.

Step 5: Perform a Semi-Full Reset

1. Perform Semi-Full Reset:
   • Press the Home button on the printer's control panel.Press the Back button four times to display the Support Menu.
   • Scroll to Reset Menu and select Semi-Full Reset.The printer will reset and may turn off. Turn it back on if needed.

Step 6: Use Genuine HP Cartridges:

• Make sure you are using genuine HP ink cartridges, as third-party cartridges can cause issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support