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Re: Printer will not print any thing related to pictures

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@Jcbq01 

 

Welcome to the HP English Community --

 


@Jcbq01 wrote:
Product: HP ENVY 4500 e-All-in-One Printer
Operating System:  ?

My printer will print Text just fine, however whenever a picture is detected on the page at all. the page and print job will seize and stall out for 15 minutes releasing an 8th of the printed page, before starting the job over and then getting stuck on the same page attempting to run the job 4 times before flat out fail


 

That does sound odd.

 

What is the file type?

Document (Word), Photo / Image?

 

Does this happen when printing PDF files that happen to have pictures?

 

Why ask?

Generally, PDF file format treats embedded photos differently than the same images inserted into a Word document.

 

What is the Operating System / version of the device you are using to print?

 

What the the application or software you are using to print?

 

Is the problem new?

 

Have you already tried a Restart on your printer, device (computer, tablet, phone)?

 

Does the failed job get stuck in the print queue?  This is more of a question for Windows than Mobile, of course.

 

 

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HP ENVY 4500 e-All-in-One Printer series  

 

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