Hi @wheels777,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Printing the same job twice on your HP Envy 6000 could be due to several reasons.
- Print Queue Issue: Sometimes, jobs can get stuck in the print queue and print multiple times when the printer is restarted or when the queue is not cleared properly.
- Driver or Software Issue: Outdated or corrupted printer drivers or software can cause the printer to malfunction and print multiple copies of the same job.
- Settings Issue: Check your printer settings, especially if there are any settings related to the number of copies to print or if there's a print job stuck in the queue.
Here’s what you can do to troubleshoot.
- Clear Print Queue: Open the print queue on your computer, cancel all pending jobs, and restart both the computer and the printer.
- Update Drivers: Ensure your printer drivers and software are up to date. You can download the latest drivers from the HP website specific to your printer model.
- Check Settings: Verify the print settings on your computer to ensure that you're not inadvertently requesting multiple copies.
- Reset the Printer: If the issue persists, try resetting the printer to its default settings. This can often resolve software-related issues.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support