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HP deskjet 3755 cartridge failure error

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I have an HP deskjet 3755 printer. I just bought a new HP 65XL black ink cartridge. When I install it, I get a flashing ink well on the display and flashing orange light. I have tried restarting the printer multiple times and have tried cleaning the contacts of the cartridge and the printer per the troubleshooting guide.

 

In the HP smart app, it says "Cartridge Problem. The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges."

 

Looking at the web interface, it just says "Cartridge Failure".Screenshot 2024-06-29 at 5.50.10 PM.png


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