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Re: HP told me I needed to do an update, did it and now the printer only prints machine language

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Hi @genie35,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like the firmware update might not have installed correctly or there could be a compatibility issue with the printer's software. Here’s what you can try to resolve the issue.

 

  • Restart the Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on. This can sometimes resolve minor firmware glitches.
  • Factory Reset: Perform a factory reset on your HP OfficeJet Pro 8034e. This will revert the printer to its original settings before the update. The steps for a factory reset can typically be found in the printer’s user manual or on HP's support website.
  • Reinstall Firmware: If possible, reinstall the firmware update. Make sure you download the correct firmware version from HP's official website for your printer model.

 

Taking these steps should help you resolve the problem with your HP OfficeJet Pro 8034e printer printing in machine language after the firmware update.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 


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