Re: HP Envy Photo 7855 printing non-stop going through a ream of paper

Hi @RobertMT2008 ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Envy Photo 7855 printer is printing non-stop and going through a ream of paper, it typically indicates a printing queue issue or a problem with the printer settings. Here’s how you can troubleshoot and resolve this issue:

Steps to Stop Non-Stop Printing:

Cancel Print Jobs:

• On your computer, open the print queue or printer settings.
• Cancel all print jobs that are queued up. This can often stop the printer from continuing to print unnecessarily.

Clear Print Queue:

• Sometimes, print jobs can get stuck in the queue, causing continuous printing. Clear the entire print queue to ensure no pending jobs are left:
  • On Windows:
    • Press Windows + R, type control panel, and press Enter.
    • Go to Devices and Printers.
    • Right-click on your HP Envy Photo 7855 printer and select See what's printing.
    • Click Printer from the menu bar and select Cancel All Documents.
  • On macOS:
    • Click on the Apple menu, then go to System Preferences > Printers & Scanners.
    • Select your HP Envy Photo 7855 printer.
    • Click Open Print Queue and then Clear Print Queue.

Reset the Printer:

• Turn off your HP Envy Photo 7855 printer.
• Wait for about 30 seconds, then turn it back on.
• This can help clear any internal errors and reset the printer to its default state.

Check Printer Settings:

• Verify the printer settings on your computer or through the printer’s control panel.
• Ensure that the printer is not set to print multiple copies or continuously without end.

Update Printer Firmware:

• Visit the HP Support website and check if there are any firmware updates available for your HP Envy Photo 7855 printer.
• Updating the firmware can sometimes resolve bugs or issues causing continuous printing.

Check for Malfunctioning Hardware:

• Inspect the printer for any physical issues like jammed paper or malfunctioning components.
• Clean the printer’s paper feed rollers and ensure there are no obstructions inside the printer.

Factory Reset (if needed):

• As a last resort, you can perform a factory reset on your HP Envy Photo 7855 printer, Note that this will reset all settings to their default values.

Refer to the printer’s user guide for instructions on how to perform a factory reset.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.