Hi @LongBarbels,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are having issues with your printer not printing.
If your HP Envy 5055 printer is not printing and you're encountering a message that says it cannot find the printer despite having checked USB connections, here are some steps to troubleshoot the issue:
Troubleshooting Steps:
Check Printer Connection:
- Ensure that the USB cable is securely connected between your printer and the computer.
- Try using a different USB cable or a different USB port on your computer to rule out a cable or port issue.
Restart the Printer and Computer:
- Turn off the printer and the computer.
- Unplug the printer from the power source and wait for about 30 seconds.
- Plug the printer back in and turn it on.
- Restart your computer.
Check Printer Status:
- Make sure there are no error messages or warning lights on the printer itself (such as low ink, paper jam, etc.).
Verify Printer is Online:
- Go to Control Panel > Devices and Printers (or Settings > Devices > Printers & scanners).
- Right-click on your HP Envy 5055 printer and ensure that it is set as the default printer and shows as "Ready" or "Online".
Check Print Spooler Service:
- Press Windows + R, type services.msc, and press Enter.
- Scroll down and locate Print Spooler in the list.
- Right-click on Print Spooler and select Restart. This will refresh the print spooler service which manages print jobs.
Update Printer Driver:
- Outdated or corrupted printer drivers can cause printing issues. Update the printer driver to the latest version:
- Go to the HP Support website or use the HP Smart app to download and install the latest driver for your HP Envy 5055 printer.
Kindly check the next set of steps in the next post.
Hope this helps! Keep me posted for further assistance.
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