Hi @Justletmebrowse,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are getting the "Printer Failure" error you're encountering with your HP Officejet Pro 8610 can be frustrating, especially after replacing the ink cartridge with a genuine one.
Here are a few steps you can try to resolve the issue:
Perform a Hard Reset:
- Turn off the printer.
- Disconnect the power cord from the printer and the wall outlet.
- Wait for at least 60 seconds.
- Reconnect the power cord to the printer and the wall outlet.
- Turn on the printer.
Update Printer Firmware: Update the firmware on an HP printer
- Ensure your printer's firmware is up to date. You can download the latest firmware from the HP Support website.
Check for Obstructions:
- Open the printer and check for any obstructions or debris around the printhead and cartridges.
- Ensure that the cartridges are seated properly.
Clean the Printhead Contacts:
- Turn off the printer and unplug it.
- Remove the printhead.
- Clean the electrical contacts on the printhead and inside the printer with a lint-free cloth and a small amount of distilled water.
- Allow the contacts to dry completely before reinstalling the printhead.
Reset the Printhead:
- Remove all the ink cartridges.
- Lift the latch handle on the carriage until it stops.
- Lift the printhead to remove it from the carriage.
- Reinsert the printhead and lower the latch handle.
- Reinsert the ink cartridges.
Check for Faulty Cartridges:
- Even though you replaced the yellow ink cartridge with a genuine HP one, there might be an issue with the new cartridge. Try removing the new cartridge and reinstalling the old one (if you still have it) to see if the error persists.
Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series
HP OfficeJet Printers - 'Printer Failure' Error
I hope this helps.
Take care and have a good day.
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