Hi @Allan1957,
It's not a silly question at all. The help symbol being displayed every time you switch on your HP printer could indicate that there might be an issue that needs attention.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support