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Re: Printer won't print

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Hi @sdude,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP DeskJet 2622 All-In-One Printer feeds paper and makes the usual printing sounds but doesn't apply any ink to the paper, there are several potential causes. Here’s a step-by-step troubleshooting guide:
 

1. Check the Cartridges

  • Ensure Cartridges are Installed Correctly: Make sure the ink cartridges are properly installed and seated correctly in their respective slots.
  • Remove and Reinsert Cartridges: Turn off the printer, remove the cartridges, and then reinsert them. Ensure they click into place.
  • Clean the Contacts: Use a lint-free cloth and some distilled water to gently clean the copper-colored contacts on the cartridges and inside the printer.

2. Run the Printer's Built-in Diagnostics

  • Print a Test Page:
    • Press the "Resume" button (the one with the paper icon) until the printer starts printing.
    • If a test page prints, this indicates that the hardware is likely functioning correctly, and the issue might be software-related.

3. Align and Clean the Printheads

  • Access Printer Maintenance Tools:
    • Go to the HP Printer Assistant on your computer.
    • Navigate to the “Maintenance” or “Tools” tab.
    • Run the “Align Printhead” and “Clean Printhead” tools.

4. Check Printer Settings

  • Set the Printer as Default:
    • Go to "Settings" > "Devices" > "Printers & scanners".
    • Select your HP DeskJet 2622 and click “Set as default”.
  • Check Print Queue:
    • Ensure there are no stuck print jobs. Right-click on your printer icon and select “See what’s printing”. Cancel any pending jobs and try printing again.

5. Update or Reinstall Printer Drivers

  • Update Drivers:
  • Reinstall Drivers:
    • Uninstall the printer from “Devices & printers”.
    • Reinstall the printer using the latest drivers from the HP website.

6. Check for Firmware Updates

  • Firmware Update:

7. Check for Obstructions or Paper Jams

  • Open the Printer: Check for any paper jams or foreign objects that might be obstructing the print mechanism.
  • Clear Any Obstructions: If found, gently remove them and try printing again.

8. Perform a Hard Reset

  • Hard Reset:
    • Turn off the printer and unplug it from the power source.
    • Wait for at least 60 seconds.
    • Plug it back in and turn on the printer.

 

Refer to this document: HP DeskJet 2622 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click“Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


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