Hi @Scott31290 ,
We are sorry that the issue is not resolved when the above troubleshooting steps were performed.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support