Hi @Allan1957,
Thank you for your response.
If your HP DeskJet 3831 printer is displaying a help symbol and seems stuck, it may indicate an issue that needs attention. Here are some steps you can take to troubleshoot and resolve the problem:
Check Error Message: If there's a specific error message displayed along with the help symbol, take note of it. Error messages can provide valuable information about the nature of the issue.
Restart the Printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Then, reconnect the power cord and turn the printer back on. This simple step can sometimes resolve temporary issues.
Clear Paper Jams: Open the printer cover and check for any paper jams or obstructions. If you find any, carefully remove the jammed paper or debris. Close the printer cover and see if the help symbol disappears.
Check Ink Cartridges: Ensure that the ink cartridges are properly installed in the printer and have sufficient ink levels. If any of the cartridges are low or empty, replace them with new ones.
Reset Printer: Perform a partial reset of the printer to restore it to its default settings. Refer to your printer's user manual or the HP support website for instructions on how to perform a reset.
Update Firmware: Check if there's a firmware update available for your printer on the HP support website. Updating the printer's firmware can sometimes resolve software-related issues.
Inspect Printer Components: Visually inspect the printer for any signs of damage or malfunction. Check the control panel, buttons, and other components for any physical damage or debris that may be causing the issue.
I hope this helps.
Take care and have a good day.
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Rachel571
HP Support