Hi @Allan1957,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP DeskJet 3831 printer's display screen is stuck on the help symbol (question mark), it could indicate an error or a need for assistance. Here are some steps you can take to try to resolve this issue:
Restart the Printer: Turn off the printer, wait for a few seconds, and then turn it back on. Sometimes, a simple restart can resolve display issues.
Reset the Printer: Perform a reset on the printer to restore it to its default settings. Instructions for resetting the printer can usually be found in the printer's user manual or on HP's support website.
Check for Error Messages: If the help symbol persists, check if there are any error messages displayed on the printer's screen. Error messages can provide clues about what might be causing the issue.
Check for Paper Jams or Obstructions: Open the printer's access door and check for any paper jams or obstructions that may be causing the problem. Clear any jams and make sure the paper path is clear.
Update Printer Firmware: Check if there's a firmware update available for your printer on the HP support website. Updating the printer's firmware can sometimes resolve display issues and improve performance.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support