Hi @dkf_235,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
Please follow the steps below to fix the issue.
1) Uninstall the HP smart app by click on this link, Restart the mobile device to clear possible error conditions.
2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer again and let me know if that resolves the issue.
Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support