I am having an issue with my printer skipping lines while printing. The ink levels are full and I have tried every cleaning solution in the printer. I found this list of questions on another post and thought my answers might be relevent to solving my problem. Thank you!
1. Which model of HP printer do you have?
HP 3511
2. If your printer has a scanner, are you able to make a copy without it skipping lines?
Yes, it copies perfectly but skips lines while printing
3. Are you using genuine HP inks? Or perhaps refills, or generic brand ink?
Yes, I am using genuine HP 61 inks.
4. Are you working with Windows or Mac on your computer?
I am working with Windows 8.
5. How is the printer connected to your computer? Is it USB or wireless?
The computer is connected via USB.
6. Does this only happen from one specific program or any program you print from?
It is happening from any that I print from.