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Re: Windows 8.1 always displays Envy 4500 offline

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Exact same problem here on my father's Windows 8.1 Tablet.

 

Here's what does work:

 

  • Printing directly via USB connection on the Windows 8 device.
  • Any local computer (Macs & PCs) running anything but Windows 8 can find and print to the Envy via wireless connection.

 

We've already addressed the following troubleshooting tips:

 

  • Ran the Print & Scan Doctor application.
  • Uninstalled/Resinstalled the printer software and correct, updated drivers (5+ times).
  • Power cycled the printer & the tablet.
  • The printer has a Static IP Address, outside of our router's default DHCP range.
  • All Windows Recommended and Important Updates have been installed.

 

I know the issue is not solely a Windows 8 thing, but an Envy issue as well; I'm running Windows 8 at my office computer and can print to our HP Officejet via network connection fine.


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