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My 3 week old HP office jet pro 8600

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My 3 week old HP office jet pro 8600 premium makes a loud cracking noise like it got smacked on the back with a yard stick then quits.  Error message says to remove back and clear paper jam.  There is no paper jam or little paper pieces that I can see anywhere.   Anybody have this happen or have a fix?  The last one of these only lasted me a year before it bit the dust


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