Hi @Leopatty,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When your HP Envy 7640 printer displays the message "Cannot print," it can be frustrating. There are several potential reasons for this issue, and here are some troubleshooting steps to help you identify and resolve the problem.
- Check printer status: Ensure that there is no paper jam, ink/toner cartridges are properly installed, and there are no error lights or messages on the printer's display.
- Connectivity: Verify that the printer is properly connected to your computer or network. If it's a wireless printer, check if it's connected to the correct Wi-Fi network.
- Restart both devices: Sometimes, simply restarting the printer and the computer can resolve temporary communication issues.
- Check printer queue: If there are any pending print jobs in the printer queue, try canceling them and resend the print job.
- Update or reinstall printer drivers: Outdated or corrupted printer drivers can cause printing problems. Visit the HP website and download the latest drivers for your printer model, then install them on your computer.
- Test on another device: Try printing from a different computer or device to see if the issue is specific to one device.
- Reset the printer: You can try resetting the printer to its default settings to resolve any software-related issues. Refer to the printer's user manual for instructions on how to perform a reset.
- Check for error codes: If there is an error message or code displayed on the printer, make a note of it and refer to the printer's manual or HP's support website to troubleshoot the specific error.
- Update firmware: If there's a firmware update available for your printer model, consider updating it as it may fix known issues and improve performance.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support