@Eleanor20,
We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you.
If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!