Hi @JKA1935,
Welcome to the HP Support Community
I understand you are facing an issue printhead with your HP OfficeJet Pro 9019 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove the USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till the warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating the printer firmware.
- click here and follow the troubleshooting steps- HP OfficeJet Pro 9010, 9020 Printers - Replacing the Printhead
- click here and follow the troubleshooting steps- Replace the Printhead | HP OfficeJet Pro All-in-One 9010, 9020, 9010e, 9020e Printers | HP
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
