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Re: "Incompatible ink cartridge" error message persists

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Hi there,

 

Sorry to hear the printer is acting up :(   Here are the steps for a power reset, and you might also want to try cleaning the printhead contacts too as shown in the document I'll link below.. good luck, and please re-post and let me know how it goes...

 

  1. Press the Power button ( ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ca&dlc=en&docname=c01661383


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