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8500a touch screen

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My biggest conern is that the touch screen only partially works. On displays that have more than one page, the up/down arrows in the right column do not work.

On the bottom row of display (ie yes/no, ok) the right-most button (ie ok) does not work.

I want to do a hard reset to see if it helps but cannot get to that screen.

 

The printer works fine.  It passed the Diagnostic test fine.  Diagnostic report says 2082 pages printed.  It is approx 2 years old.

 

My second concern is that the printer requires that I do a power restart between jobs.  Have not done a complete set of tests but  it does it both wireless and wired to USB port.  When I send a job to the printer, it says "Now Printing."

 

HP Pavilion dv7, Win 7, SP 1

I have not made any known changes to my system.


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