$ 0 0 Hi there, Please try following as many steps as you can from the following troubleshooting documents: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02866222&tmp_task=solveCategory&cc=ca&dlc=en&lang=en&lc=en&product=4323659 http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02881567&tmp_task=solveCategory&cc=ca&dlc=en&lang=en&lc=en&product=4323659