Thank you for your response. I was really excited when I read your solution but then discovered it wasn't the answer. When I double click the printer icon it didn't show the preferences that you described but I did find it under "Printer Properties" however, the only option available was for "manual" two sided printing where you have to print pages and then re-insert them in the printer to print on the other side. I was looking for the automatic (default) duplex printing feature that was turned off by the chat support tech. I want to be able to activate that feature when necessary so theprinter will automatically print one side, keep the paper and then print the other side.
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