Hello,
I cannot seem to print an entire document longer than 3 pages with the HP Envy series & Windows 8.1 from any of my programs. It will stop after a handful of pages (randomized with which page it stops at), with a simple error message, "Could not print document." This goes for double sided as well as single sided pages. It doesn't matter if it is color or b/w.
I first had the Envy 4500 and did everything I could to fix the issue. I uninstalled/reinstalled the drivers using both CD and online installers and ran the HP Print and Scan Doctor, which could not find any issues. The Network Configuration page & Test print pages were also fine. I tried printing immediately & printing once everything has spooled. Nothing worked.
I finally gave up and upgraded to the 5530 in hopes that it was an incompatible driver. However, I am still having the same issues, despite the "all clear" from the Print & Scan Doctor.
Please help!
-ebdsnyder