Thank you for that reply. Please check your private messages for instructions. I do know of one other step to try when the logo is stuck on the printer's display.
- While the unit is powered on, unplug the power cord from the back.
- Then unplug the power cord from the wall outlet.
- If it comes apart in the middle, seperate the power cord from the module as well.
- Let it sit over night (hard reset and power drain).
- Put the cord back together in the middle then plug it directly into a wall outlet first.
- Plug the power cord back into the printer.
- If you get to the home screen, then you may want to try the reset because sometimes the reset will not work if it is not already on the main screen of the printer (likely will not work in its warming-up phase).
Let me know if I can be of any more assistance. I'm always happy to help.