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its not letting me print :(

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 i have an hp officejet 4620 and its still brand new..but when ever i try printing something it tells me "paper jam. clear paper jam then press OK" i opened my computer and looked if there was actually a paper stuck in their but it has nothing...i kept trying every 3 hours but it kept telling me that i have a paper jam in my printer even tho i have nothing.....

 please  replay with a solution ..thank you very much   


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