I have the Photosmart 5520 series. I've had the printer for over a year. Two days ago, I purchased new black ink for my printer. Today the printer is not printing in black ink. I have done the alignment, the cleaning, , troubleshooting, every possible technique through the printer. I called HP tech support and they took control of my printer and they also couldnt come up with a resolution. The person on the phone ultimately suggested the ink is defective.
I went to Best Buy purchased another new ink cartridge and the same problem continues. I need help ASAP, I have lots of homework to print out.
Thank you!