Hi,
My printer is showing this message:
HP Instant Ink
Connect printer so replacement cartridge can be ordered.
[ Connect ] [ OK ]
When I click on Connect, I get the "Connecting" screen, then the printer shows
Updating the Printer
The printer is being updated. This process might take several minutes. Touch "OK" to continue printing.
Tip: You can check the HP Instant Ink status by touching <symbol> on the Home.
[ OK ]
This has been happing for several days.
I can print to the printer, and I can access it through HP Smart.
I checked the firmware version in HP Smart. It shows the current version to be MCP2CN2109AR, build date 2021-02-23. I also checked for updates - HP Smart says "The printer is up to date".
I also checked the Web Services Settings in HP Smart - seems that things are ok.
Any ideas on how to clear this error, and to set the printer so it doesn't think it's in the middle of an update.
I already tried unplugging for a few mins, and plugging back in.
Thanks in advance!