Hello,
New HP cartridge full set just changed.
When we make photocopies on the printer using black option, it comes out blank.
We tried printing with microsoft word, pdf document, again it comes blank for black.
Yes, the print preview looks good.
Printer connected by wireless.
Note: The printer was working fine before. When we changed the new HP cartridge, black doesn't print.
Hope you this answers all your questions & help to resolve the issue.
Thank you in advance for your time.
Regards,
Venkat