Re: Printer printhead problem

Welcome to the HP support community.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Update the printer firmware

Here are the steps:- Click here

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

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Cheers.