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Re: Printer prints garbled characters for a certain PDF document

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Thank you for your advice it solved my issue.

Previously I had tried printing using all 3 browsers, and tried to print the document as a PDF within Preview.  Each time the document printed the garbled characters.  

 

Per your instructions I looked for a printer firmware update via the HP.com website for HP LaserJet Pro M201dw, but was unable to find one; however, I followed the instructions to have the printer itself check for an available update over the WiFi connection.  Voila!, it did find one and after installing Firmware Datecode: 20200619 I was able to print the web page, https://support.apple.com/en-us/HT201736 perfectly.

 

Thank you


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