Hello helpplease30. I understand the printer is experiencing a carriage jam. This occurs when the carriage in the printer is faulty, stuck or blocked. To resolve the issue, please follow the troubleshooting in this HP document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03754946&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=5368519
If the issue is not resolved, after following the steps, the printer is broken. You should contact HP phone support to service the printer. Their options will be based on the warranty status of the printer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480143
You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you have any other questions or concerns. I'm only here to help!
Mario