While trying to print a 4x6 card stock file I received a variety of error messages including the subject failure message, Improper Shutdown and Paper Jam. I tried all the troubleshooting procedures I could find but I continue getting the same variety of results. I'm ready to call it quits but as a last resort I thought I would try this forum.
The Virtual Agent recommended removing the ink cartridges and restarting/resetting the printer. They state that "It might be necessary to manually slide the carriage to access the cartridges". Unfortunately I could not move the carriage to remove the ink cartridges.
Any advice would be welcome. I really don't want to invest in a new printer.