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Re: My printer doesn´t print de cyan color

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, Welcome to the HP Support Community!

 

I see that you are not able to print in Cyan. Have you tried using an alternate color ink cartridge?

 

Let us try these steps to resolve this issue:

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Perform the steps mentioned in this document - Color or Black Ink Not Printing

 

If you have already cleaned the ink cartridges, this could be a defective ink cartridge. If you have used more than 1 color ink cartridge and the issue persists, it could be the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


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