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Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
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Printer is likely just confused and needs to be told about the paper.
Related to general use / Side Bar
If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer
HP Easy Start Printer Setup Software
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
Easy Start...
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
Any...
If using USB: Connect the cable when instructed to do so (near the last part of the driver installation)
After the software is installed, Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart proves to be stubborn).
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Next...
Load the label paper into the printer according to the instructions in the User Guide
Next
Tell the printer about the paper and set the Printing Preferences
Check / Adjust / Retain the Paper at the Printer Display Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
Close Tray
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
Note: Printer Display panel option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.
Note 2 – Printer Display Panel > Adjusting the paper size:
If the size of your Paper Size is not in the Drop-down menu,
If the “custom” paper size is available in the list:
Select Custom (likely the last selection in the list)
And / Or
Embedded Web Server (EWS)
Note: This option is not applicable to printers connected via a USB printer cable (no network connection).
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
NOTE 2: EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
Set the Preferences – Windows
NOTE: This section is not applicable to Mobile Printing.
Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.
Notes:
- Generally, Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes.
- In the case of PDF / Image printing, Pre-set the Preferences (below) or set the Properties during the job setup.
Preferences and Envelopes
Regardless of what kind of printing you will do (later), make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign. For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.
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Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Next
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
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Example - HP Smart - Windows - Image / Photo Print - 4x6 inches
References / Resources
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTES:
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
- Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic