Thank you for posting back.
Let's try this out:
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
If the issue still continues, install using the Windows Built-in Print Driver: Click here
Hope this helps! Keep me posted for further assistance.
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