I currently have two laptops and two desktops running Win 10 in my home. They are all networked via wi-fi with an Officejet Pro 6970. The two laptops and a Lenovo desktop work fine with the printer. However, when I try to print from the Dell, the file is stuck in queue labeled "error" I've gotten a message that my "printer is in error state".
1) I've tried printing from mail accounts and from MS Word and Excel but the results are the same. Hung up in queue labeled "error".
2) The computer can link with the printer to determine status such as ink level but printing does not work,
3) I've verified that the IP address is correct between printer and computer. Both show that they are on the same wi-fi network. It is checked as my "default printer".
4) I've tried updating the driver/firmware from HP and it says I'm "up to date"
5) I've tried the good old "unplugging and rebooting" both printer and computer but that does not fix the issue with the Dell. Other computers in network print fine.
I'm completely frustrated. Unless someone has a suggestion, my only next step seems to be to uninstall and re-install the printer from the Dell.