Welcome to HP Support Community
I would like to help
I suggest you update the printer Firmware
If the issue persists please contact HP Support in your region for service options https://support.hp.com/in-en/document/c02919168
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
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