Hello, I have just acquired a new computer (a MacBook Air). Today is the first time I need to print out a document since I got this new computer: it is a travel certificate derogatory for the curfew (rather urgent). My printer remains unchanged, which is the HP Deskjet F4580 Printer, and as usual I plug the USB port of my printer into my computer. My computer immediately recognises it: in System Preferences > Printers and Scanners, my printer is displayed ("inactive, default"). In Word, I go to File > Print > Select my printer > Print. Nothing happens there. Normally, on my previous computer (MacBook Air too), I had a page with the print queue appearing (i.e. the number of documents waiting to be printed, their number of pages, etc.), which is no longer the case. My printer, still connected by USB cable, does not move (even though I checked the ink and the amount of paper). After downloading the specific software for HP Deskjet F4500 Printer for Mac from the internet, it still doesn't work. Can you please help me print this document?
Also, I would like to know how to scan. Previously, on my old MacBook Air, in System Preferences > Printers and Scanners, a "Scan" tab was displayed: just click on it to open the Scanner for my printer. But it no longer appears. My only options at the moment, on this new computer, are: "Open the Print Waiting List" (which remains completely empty even when I try to print a document) or "Options and Supplies" (which is unable to give the ink level still present in the printer).
Therefore, can you please help me solve these two problems? I confess that I really need to print my override travel certificate as soon as possible.
Thanking you in advance for your answers
Yours sincerely
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Re: Impossible d'imprimer
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