My printer screen shows an error message: There is a problem with the printhead. appears to be missing, not detected, or incorrectly installed. 0xc19a0023. I tried turning it off and back on. I tried turning it off, unplugging it for 30+ seconds, and turning it back on. I ran the troubleshooter. I messaged the virtual agent who gave me a troubleshooting list. I even removed the printhead and clean the back of it with alcohol. and Nothing is working. Help!!!!!
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