Thanks for your advice.
I have followed all the proceedures twice but I still have the same message.
The printer is new -however out of warranty. I have only used it a couple of times with the test cartridges supplied.
The cartridges I am trying to use now are brand new HP cartridges and I still get the message saying " Alignment failed Cartridges are set to default quality".
I am really at a complete loss.
:smileysad: