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Re: PHOTOSMART 6510 PHOTO TRAY "NOT INSTALLED" ERROR MESSAGE

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Hello djmercury1.

 

I understand your Photosmart 6510 is indicating that the "Photo Tray Is not installed". I would like to verify something: Have you always selected "photo tray" when trying to print a photo?

 

Usually you will have this feature available when you have a "photo tray" installed on your printer. You only have one paper tray installed on your printer. This is probably why you have a yellow sign next to photo tray.

 

You can try taking out your paper tray and pushing it back into the printer to see if this makes a difference.

 

I would suggest changing the settings within the program you are printing from. Please follow this HP document on Print Photos Saved on Your Windows Computer. If you don't have a Windows computer, please let me know. Try changing the setting to tray one instead of photo tray.

 

If you have any further questions, please let me know.


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