Received email from HP to load latest firmware for my Laserjet Pro 400 Color M451dn printer. Downloaded HP Laserjet Pro 300/400 Color M351/451 Series Software & Drivers (124.1MB). Install first de-installs old version and then installs latest version after reboot. Am now getting 79 Error Message! Printer worked just fine before you advised firmware update. I now notice my printer is no longer under warranty so how do I fix YOUR problem.
Please advise cost of warranty extension to fix YOUR problem. Have had a HP-4P Laserjet for 12 or more years including a HP Photosmart C6380 All-in-one and Scanjet 4670, all without firmware update problems. This is a real disappointment.
I have a Dell XPS 8500 Desktop PC, 12GB RAM, Windows 8.1.
What do I have to do to get this printer working again?
Regards
Peter Frank Lee
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