I had the same problem with my HP Officejet Pro 8610. I also tried all of the prompts and sought help from the virtual agent as well as a live person. Nothing worked so I bought a new HP Color Laser printer, rather than try to repair the old one. Now I want to recycle the old printer , but I am concerned about disposing of it without removing the documents that I have printed over the years. The instructions said that I should return the printer to the factory default setting before throwing it away or recycling it. My problem is that the screen is stuck on the message that said there was a printer head failure. How can I return the printer to the factory default setting if I can't use the display screen? Is there a way to clear the memory without using the display screen?
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