I created a custom size document in Serif Page Plus x6. The size of the document is 3.63 in X 6.5 in. The custom size document is shown on a 8 1/2 in . X 11 in. when i am ready to print. The operating system is Windows 8. I went to the computer control for Devices and Printers. It shows the Paper size for thr HP 5600 series printer as portrait letter size.
I checked out the prnter with hp tools and everthing appeared fine. The print driver is correct.
The paper properties or preferences could not be changed to the custom size in serif. I am able to print sizes in a drop down in serif but not the custom size .
I don't know how to get the printer to recognise the custom size and print it.