I purchased an OfficeJet Pro 8710 printer at Costco. When the starter cartridges were depleted, I purchased 3 new color 952XL cartridges from Costco. When these were depleted, I purchased 3 new cartridges and had the original cartridges refilled at Costco along with an original Black 952XL cartridge. Now, after a printer firmware update, I try to install one of the refill cartridges and I'm getting an error message. I bought another HP 952XL Black cartridge as i had to print. When I removed the brand new HP Cartridge and tried the refilled Original cartridge it would still not work. I reinstall the new original HP cartridge and the printer status log says : Black Cartridge: Previously Used Genuine HP Cartridge Installed. it was not previously used, the previously used and refilled cartridge wont work at all.
I understand this was from a firmware update. Can you supply the download link to update or revert my printer to accept refilled Original HP cartridges please?