Hi guirjo,
Thank you for your response!
Please try a hard reset, by following the steps in this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector.
If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
Let's see what happens! 